FAQ
Frequently Asked Questions
What is the order processing time?
We usually deliver the product within 2–3 days. During promotional periods, when we have more orders, we make every effort to ensure that the product reaches you within 7 business days.
Do you offer delivery via parcel lockers?
Due to the specific nature of our products, we do not offer parcel locker delivery.
Which countries do you ship to and what is the shipping cost?
Currently, we ship products to all countries within the European Union – the shipping cost is EUR 15.
Prices do not include customs duties, import taxes, or administrative fees that may be charged upon delivery. The recipient is responsible for covering these charges.
Do you issue VAT invoices?
Yes, when placing an order, in the “billing address” field please enter the details required to issue an invoice (company name, company address, VAT number). The invoice will be sent after the shipment has been handed over to the courier for delivery
Where do I enter the discount code?
The discount code should be entered after filling in the shipping details, before making the payment.
I have not received the discount code for subscribing to the Newsletter
After subscribing, you will receive a message in your email inbox. Please make sure you’ve confirmed your subscription to the newsletter.
How to take care of your wetsuit to make it last longer?
After each use, rinse it thoroughly with fresh water to remove salt, sand, and chlorine. Dry it in the shade, in a well-ventilated area, turned inside out, and avoid direct sunlight and heat sources. Use a hanger with wide shoulders to prevent stretching the material.
How often should I clean my wetsuit?
The wetsuit should be cleaned after each use, especially if you have been swimming in salt water, a chlorinated pool, or polluted water. Regular cleaning helps prevent the buildup of salt, chlorine, and bacteria, which can weaken the material. If used frequently, it is recommended to deep clean it every 4–6 weeks using special neoprene cleaning products.
Can I iron my wetsuit?
You should not iron your wetsuit, as high temperatures can damage the material.
How to store a wetsuit?
Do not store your wetsuit folded. If necessary, place tissue paper between the layers or use talcum powder to prevent the material from sticking. Hanging it on a wide hanger or laying it flat is a much better option. The suit should be completely dry before storing to prevent moisture buildup. Store it in a dry place away from direct sunlight and heat sources.
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